At A&W Cushion Ltd (“we”, “our”, or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase products from us, including delivery.

Please read this Privacy Policy carefully to understand how we handle your personal data. By accessing or using our Site, you agree to the practices described in this Privacy Policy.

Contact details:

Post

A & W Cushion Ltd, Barn Road, NORWICH, England, NR2 4PW, GB

Telephone

01603 628527

Email

sales@timbernorwich.co.uk

1. Information We Collect

We may collect the following types of information to provide services and goods including delivery:

Personal Information
When you place an order or make an enquiry through our Site, we may collect personal information, such as:

• Name
• Address (billing and delivery)
• Email address
• Telephone number
• Payment information (e.g., credit/debit card details)

Usage Data
We may also collect non-personally identifiable information when you visit our Site, such as:

• IP address
• Browser type and version
• Time spent on the Site
• Pages visited
• Device type and operating system

This information helps us improve the functionality and user experience of our Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including delivery
• To communicate with you regarding your orders, customer support, or general enquiries
• To improve our Site and services
• To analyse website “clicks” and other marketing purposes

3. How We Share Your Information

We will never sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

• With third-party service providers: We may share your data with trusted partners who assist with our operations, such as delivery companies, and IT service providers. These parties are only allowed to use your information for the purpose of providing services to us.
• Legal Compliance: If required by law or to protect our legal rights, we may disclose your information to regulatory authorities, law enforcement agencies, or other third parties.

4. Where we get personal information from:

• Directly from you 

5. How long we keep information:

• We will only retain your Personal Data for as long as is necessary for the purpose for which it was collected and to comply with our legal and contractual obligations.
• At the end of the retention period, your Personal Data will either be securely deleted or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files that are stored on your device and help us remember your preferences and interactions with our Site. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the Site.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal data.
• Deletion: You can request that we delete your personal data, subject to certain legal limitations.
• Objection to Processing: You can object to the processing of your personal data in certain circumstances, such as for direct marketing.

To exercise these rights, please contact us at sales@timbernorwich.co.uk

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Last Reviewed 30/01/2025